Common bank requests
Greetings, how may we help you?
Need to order new deposit envelopes? Want to update your contact information? We’ve compiled a list of questions and answers to our most common business bank requests for your convenience. If you can’t find the answer you need here, please call us at 1-866-371-3831, opt 5.
- Update my information
- Check and deposit requests
- Account requests
Use any of the following methods to place your request:
Online Financial Center clients
Log in to your account. Then under the Service tab, choose ‘Change address.’
Use any of the following methods to place your request:
Online
Log in to your account. Then under the Administration tab, choose ‘Personal preferences.’
Online Financial Center clients
Log in to your account. Then under the Service tab, choose ‘Manage contact information.’
Use the following method to place your request:
Note: You are required to provide a security code when contacting us with questions about your account. This is an extra protection we use to keep your information safe.
Please complete the form below to order more deposit envelopes.
There was an error processing your request. Please try again.
Thank you for your submission. You should receive your deposit envelopes in 3-5 business days.
Our online check deposit service is subject to approval and daily deposit limits will apply. The enrollment review process will generally take 1 to 2 business days.
Online Financial Center clients
Log in to your account. Then under the Banking tab, choose ‘Start making online check deposits.’ Please also call 1-866-371-3831, opt 5 to request a certification form.
Our remote deposit capture service is subject to approval and daily deposit limits will apply. The enrollment review process will generally take 1 to 2 business days.
An Official Check is one that is issued by TIAA Bank on your behalf that serves as a guarantee of funds. Typically required for larger purchases such as a home or automobile, these checks are issued as official bank checks and signed by a bank representative.
Use any of the following methods to place your request:
Online Financial Center clients
Log in to your account. Then under the Service tab, choose ‘Request a bank check.’
Fees apply. See Deposit Account Fee Schedule
Use any of the following methods to place your request:
Secure email*
Log in to your account. Then under the Administration tab, choose ‘Contact us.’
Mail*
Mail a letter of instruction with an original signature.
TIAA Bank
PO Box 1284
Charlotte, NC 28201-1284
Fax*
Fax a letter of instruction with an original signature.
1-888-882-6977
Online Financial Center clients
Log in to your account. Then under the Service tab, choose ‘Contact us.’ Send us a secure email.*
* Please include
- Your security code
- For bank statements: specific month(s) and year(s)
- For copies of checks: amount, date check posted and date check cleared
- For 1099s: specific year(s) and client Social Security or Tax ID number
Fees apply. See Deposit Account Fee Schedule
Provide the sending financial institution with the following information:
-
Receiving bank: TIAA Bank
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Our wire transfer routing number: 063000225
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Our address: 501 Riverside Ave., Jacksonville, FL 32202
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For credit to: [your name as it appears on your account]
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Your address: [your address as it appears on your account]
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Account number: [your account number]
In a Foreign Currency
Foreign currency funds can only be transferred to World Markets accounts
View wire instructions
Use any of the following methods to place your request:
Online
Log in to your account. Then under the Transfers and Payments tab, scroll down to the wire section.
Note: Request available for Standard and Premium service levels only.
Mail
Download and complete our wire transfer form and mail to:
TIAA Bank
PO Box 1284
Charlotte, NC 28201-1284
Online Financial Center clients
Log in to your account. Then under the Service tab, choose ‘Request a wire transfer.’
Fees apply. See Deposit Account Fee Schedule
Use any of the following methods to place your request:
Online
Log in to your account. Then under the Transfers and Payments tab, scroll down to the wire section.
Note: Request available for Standard and Premium service levels only.
Mail
Download and complete our wire transfer form and mail to:
TIAA Bank
8300 Eager Rd., Suite 700
St. Louis, MO 63144
Online Financial Center clients
Log in to your account. Then under the Service tab, choose ‘Request a wire transfer.’
Fees apply. See Deposit Account Fee Schedule
Mail
Send a letter of instruction with an original signature to:
TIAA Bank
PO Box 1284
Charlotte, NC 28201-1284
Fax
Fax a letter of instruction with an original signature.
1-888-882-6977
Online Financial Center clients
Log in to your account. Then under the Service tab, choose ‘Close an account.’
We’re here for you
We offer fast, convenient support options, so you can spend less time on hold and more time running your business.
Email us
Use our secure email form to contact a business solutions specialist.
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Tweet us
Business support is also available to you on Twitter.
@TIAABankHelp
OPERATING SYSTEM:
Windows® XP SP3, Vista, 7 or MAC® OS X 10.5 and above
SOFTWARE:
JavaSM plug in 6 or higher
BROWSERS:
Internet Explorer® 7 or higher, Firefox®, Safari®, Chrome®
INTERNET CONNECTION:
Broadband or DSL (minimum 128kb). Dial up can be used but system performance is not guaranteed.
SCANNERS:
TWAIN℠ compliant scanners, TWAIN compliant 'All-in-One' copier scanners or Panini MyVision X℠ (single item scanner). Compatible TWAIN drivers for certain scanners may not be available for use with Windows 7 and newer versions of Mac OS X.
Workstation:
933MHZ, 256MB RAM, 8MB-Video, USB 2.0 Port, keyboard, mouse, monitor
OPERATING SYSTEM:
Windows® XP, Vista, 7 or MAC® OS X 10.5 and above (certified on select devices)
SOFTWARE:
Adobe Acrobat Reader 6.0 or higher, JavaSM plug-in 6 or higher
BROWSERS:
Internet Explorer® 7 or higher, Firefox®, Safari®, Chrome®
INTERNET CONNECTION:
Broadband or DSL (minimum 128kb). Dial up can be used but system performance is not guaranteed.
Note: You’ll need administrative rights to your computer to install the Remote Deposit Capture driver.
We look forward to hearing from you
Share with us your questions or comments. Simply provide the relevant information below. Our team is eager to provide the high level of service you deserve.
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