Common bank requests

Greetings, how may we help you?

Need to order new deposit envelopes? Want to update your contact information? We’ve compiled a list of questions and answers to our most common business bank requests for your convenience. If you can’t find the answer you need here, please call us at 1-866-371-3831, opt 5.

Use any of the following methods to place your request:

Phone

 1-866-371-3831, opt 5

Mail

Download and complete our business contact information form  and mail to:

TIAA Bank PO Box 1284 Charlotte, NC 28201-1284

Fax

Download and complete our business contact information form  and fax to:

 1-888-882-6977

Use any of the following methods to place your request:

Online

Log in to your account. Then under the Administration tab, choose ‘Personal preferences.’

Use the following method to place your request:

Mail

Download and complete our manage security code form  and mail to:

TIAA Bank PO Box 1284 Charlotte, NC 28201-1284

Note: You are required to provide a security code when contacting us with questions about your account. This is an extra protection we use to keep your information safe.

Please complete the form below to order more deposit envelopes.

There was an error processing your request. Please try again.

Thank you for your submission. You should receive your deposit envelopes in 3-5 business days.

Our online check deposit service is subject to approval and daily deposit limits will apply. The enrollment review process will generally take 1 to 2 business days.

Phone

 1-866-371-3831, opt 5

System Requirements

Our remote deposit capture service is subject to approval and daily deposit limits will apply. The enrollment review process will generally take 1 to 2 business days.

Phone

 1-866-371-3831, opt 5

System Requirements

An Official Check is one that is issued by TIAA Bank on your behalf that serves as a guarantee of funds. Typically required for larger purchases such as a home or automobile, these checks are issued as official bank checks and signed by a bank representative.

Use any of the following methods to place your request:

Phone

 1-866-371-3831, opt 5

Mail

Download and complete our Official Check order form  and mail to:

TIAA Bank PO Box 1284 Charlotte, NC 28201-1284

Fax

Download and complete our Official Check order form  and fax to:

 1-888-465-9308

Fees apply. See Deposit Account Fee Schedule 

Use any of the following methods to place your request:

Secure email*

Log in to your account. Then under the Administration tab, choose ‘Contact us.’

Phone*

 1-866-371-3831, opt 5

Mail*

Mail a letter of instruction with an original signature.

TIAA Bank PO Box 1284 Charlotte, NC 28201-1284

Fax*

Fax a letter of instruction with an original signature.

 1-888-882-6977

* Please include
  • Your security code
  • For bank statements: specific month(s) and year(s)
  • For copies of checks: amount, date check posted and date check cleared
  • For 1099s: specific year(s) and client Social Security or Tax ID number

Fees apply. See Deposit Account Fee Schedule 

Provide the sending financial institution with the following information:

  • Receiving bank: TIAA Bank
  • Our wire transfer routing number: 063000225
  • Our address: 301 W. Bay St., Jacksonville, FL 32202
  • For credit to: [your name as it appears on your account]
  • Your address: [your address as it appears on your account]
  • Account number: [your account number]

In a Foreign Currency

Foreign currency funds can only be transferred to World Markets accounts

View wire instructions 

Use any of the following methods to place your request:

Online

Log in to your account. Then under the Transfers and Payments tab, scroll down to the wire section.

Note: Request available for Standard and Premium service levels only.

Mail

Download and complete our wire transfer form  and mail to:

TIAA Bank PO Box 1284 Charlotte, NC 28201-1284

Fax

Download and complete our wire transfer form  and mail to:

 1-888-465-9308

Fees apply. See Deposit Account Fee Schedule 

Use any of the following methods to place your request:

Online

Log in to your account. Then under the Transfers and Payments tab, scroll down to the wire section.

Note: Request available for Standard and Premium service levels only.

Mail

Download and complete our wire transfer form  and mail to:

TIAA Bank 8300 Eager Rd., Suite 700 St. Louis, MO 63144

Fax

Download and complete our wire transfer form  and mail to:

 1-888-882-0073

Fees apply. See Deposit Account Fee Schedule 

Phone

 1-866-371-3831, opt 5

Mail

Send a letter of instruction with an original signature to:

TIAA Bank PO Box 1284 Charlotte, NC 28201-1284

Fax

Fax a letter of instruction with an original signature.

 1-888-882-6977

We’re here for you

We offer fast, convenient support options, so you can spend less time on hold and more time running your business.

Give us a call

Live support is available weekdays, 8 a.m. – 5 p.m. (ET)

 1-866-371-3831, opt 5

Email us

Use our secure email form to contact a business solutions specialist.

Send now 

Tweet us

Business support is also available to you on Twitter.

@TIAABankHelp

OPERATING SYSTEM:

Windows® XP SP3, Vista, 7 or MAC® OS X 10.5 and above

SOFTWARE:

JavaSM plug in 6 or higher

BROWSERS:

Internet Explorer® 7 or higher, Firefox®, Safari®, Chrome®

INTERNET CONNECTION:

Broadband or DSL (minimum 128kb). Dial up can be used but system performance is not guaranteed.

SCANNERS:

TWAIN℠ compliant scanners, TWAIN compliant 'All-in-One' copier scanners or Panini MyVision X℠ (single item scanner). Compatible TWAIN drivers for certain scanners may not be available for use with Windows 7 and newer versions of Mac OS X.

Workstation:

933MHZ, 256MB RAM, 8MB-Video, USB 2.0 Port, keyboard, mouse, monitor

OPERATING SYSTEM:

Windows® XP, Vista, 7 or MAC® OS X 10.5 and above (certified on select devices)

SOFTWARE:

Adobe Acrobat Reader 6.0 or higher, JavaSM plug-in 6 or higher

BROWSERS:

Internet Explorer® 7 or higher, Firefox®, Safari®, Chrome®

INTERNET CONNECTION:

Broadband or DSL (minimum 128kb). Dial up can be used but system performance is not guaranteed.

Note: You’ll need administrative rights to your computer to install the Remote Deposit Capture driver.

We look forward to hearing from you

Share with us your questions or comments. Simply provide the relevant information below. Our team is eager to provide the high level of service you deserve.

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A business banking specialist will be in touch soon.