A new bank name, same great bank

This summer, EverBank will be taking on our new name, TIAA Bank. This change will further solidify our place in the 100-year legacy of TIAA and enable us to offer you even more in the way of financial products and services. And while this transition will bring with it an enhanced new web experience and a shift in our brand look and feel, you can rest assured that there will be no impacts to your accounts, rates or all the different ways you bank with us.

Keeping You Informed

Welcome to the EverBank client information hub

This is an exciting time to be an EverBank client. This summer, EverBank and TIAA Direct, the banking divisions of TIAA, FSB, will come together and begin serving you under our new name, TIAA Bank. Here's the information you should know today:

  • Please continue to bank with us just as you currently do - online, by mobile and by phone and at EverBank Financial Centers.
  • Use your same accounts, checks, debit and credit cards - there's nothing you need to do differently.
  • Please verify your contact information with EverBank and update it if necessary so we can communicate important information directly with you.
  • We'll continue to communicate with you along the way so you'll always know what's happening as we get ready to serve you as TIAA Bank.

key dates and actions

HERE'S WHAT YOU CAN EXPECT

In preparation for our new bank name, keep in mind the following:

Checking, savings and money market accounts

  • Current rate and Yield Pledge® promise continues.
  • Same checks, deposit slips and account numbers.
  • No changes to direct deposits or any automated transfers.
  • Statements will have a new look; otherwise remain the same.
  • Continue using your same debit and credit card. We will update your debit and credit cards with the new TIAA Bank name and logo later in 2018.

Debit cards

These new features began May 1 for all debit cards:

  • Extended Warranty Protection: Extends your warranty’s time period and streamlines the product registration and claim process.
  • Price Protection: Refunds the difference between the purchase price and advertised price if you make an eligible purchase and find an ad for the identical item at a lower cost. Limits apply.
  • Return Protection: Gives you extra return protection anytime you make an eligible purchase, reimbursing you up to $250 per item and up to $1,000 annually per account if you need to make a return and the merchant will not accept it. Limits apply.
  • Personal Identity Theft Protection: Reimburses enrolled cardholders with up to $1,000 for certain expenses you incur to restore your identity, such as lost wages, costs incurred for credit reports and notarizing affidavits to rectify credit, and legal fees if needed.

Certificates of Deposit

  • Current rate, term and Yield Pledge promise continues.
  • Account number remains the same.

Online and mobile access to your accounts

  • Starting on June 4, log in at TIAABank.com using your current online credentials
  • If your apps are set to update automatically, there's nothing you need to do. Otherwise, be sure to update your app as of June 4.

Mortgage Loans

  • No changes to your loan, terms, servicing phone number or how you make your payments.
  • Starting on June 4, log in at TIAABank.com using your current online credentials.

In preparation for our new bank name, keep in mind the following:

Checking, savings and money market accounts

  • Current rate continues.
  • Same checks, deposit slips and account numbers.
  • No changes to direct deposits or any automated transfers.
  • Statements will have a new look; otherwise remain the same.
  • Continue using your same debit and credit card. We will update your debit and credit cards with the new TIAA Bank name and logo later in 2018.

Certificates of Deposit

  • Current rate and term continues.
  • Account number remains the same.

Online and mobile access to your accounts

  • Starting on June 4, log in at TIAABank.com using your current online credentials
  • If your apps are set to update automatically, there's nothing you need to do. Otherwise, be sure to update your business app as of June 4.

In preparation for our new bank name, keep in mind the following:

There will be no changes to

  • Your loan or your loan terms
  • If you are set up on recurring payments, you do not need to complete a new ACH form
  • The address and instructions for both checks and wires remain the same, but you’ll need to update the remittance name to TIAA Bank
  • Customer service phone number

New website for your self-service portal on June 4

  • Log in to your account at creservicing.TIAABank.com with the same online credentials you have always used

In preparation for our new bank name, keep in mind the following:

New names coming in June

  • Our legal name is changing to TIAA Commercial Finance, Inc.
  • You’ll need to update the remittance name for both checks and wires to TIAA Commercial Finance, Inc. The address and instructions remain the same
  • We will begin serving you as TIAA Bank, and you may see the TIAA Bank name on any documents or disclosures you receive from us going forward

There will be no changes to

  • Your current agreement(s) remain the same
  • If you are set up on recurring payments, you do not need to submit a new ACH form
  • Customer service phone number

New website for your self-service portal on June 4

  • Log in to your account at financeservice.TIAABank.com with the same online credentials you have always used.

TIAA Bank will be the new bank division of TIAA, FSB. Financing will be provided by TIAA Commercial Finance, Inc., a subsidiary of TIAA, FSB and not itself a bank or a member of the FDIC

Building on TIAA's rich history

Take a minute to find out more about TIAA's 100-year history and the shared company values that helped to drive EverBank and TIAA together.

Everbank & TIAA

We're making banking better, together

Coming this summer: TIAA Bank. A new bank name featuring all the best EverBank is known for.

Committed to your needs

You'll continue to have a banking partner committed to delivering the same outstanding service and banking solutions you've always had.

High yield opportunities

We'll always be vested in your financial success and continue to offer competitive rates and our Yield Pledge® promise.

Expansive tools & resources

As part of TIAA, you'll benefit from access to even more financial tools, resources and support.

Keeping you informed, every step of the way.

Visit us from time to time for the latest TIAA Bank news and updates.

Not at this time. Right now, you can continue using your same checks, debit and credit card. We will update your debit and credit cards with the new TIAA Bank name and logo later in 2018. Once our name has changed, if you reorder checks those will also be updated with the TIAA Bank name.

We believe TIAA's acquisition of EverBank marks the start of a very promising new chapter in EverBank's history and will enable us to grow, with different ownership but with the same commitment to clients, communities and employees, and continue the journey we began more than two decades ago. Our new combined bank is an integral part of TIAA's Retail Financial Services business and significantly enhances TIAA's ability to serve clients by providing high-value lending, savings, cash-management and investment solutions throughout the client's financial life cycle. The completion of this transaction enables TIAA to accelerate its long-term strategy for banking, bringing into the company EverBank's 3,000 associates, its robust banking platforms and consumer and commercial clients in every state.

By creating a company that offers a full suite of banking, lending, advisory and investing services for consumer, commercial and institutional clients, this combination expands the ways that we can help clients meet their financial needs at all life stages. EverBank's client service capabilities will also enable greater service and convenience to all of our clients, through channels such as digital and mobile. At the same time, we will be able to offer TIAA's world-class retirement and investment management products and services to EverBank's clients.

Our bank's legal name is TIAA, FSB. FSB is an acronym for Federal Savings Bank. This summer, we will make the transition from EverBank to our new brand name, TIAA Bank. As part of this change, we will introduce you to an enhanced new web experience, and you will begin to see our name in other various client communications, including mail, email and online.

Essentially nothing about your accounts or the way you do business with us is changing, and you'll continue to receive the same great service you've come to expect from us. Over time, there will be changes and enhancements to the way we interact with our clients and to our suite of consumer and commercial products and services as we continue to fully integrate.

Yes. The stadium will be renamed TIAA Bank Field starting in the 2018-2019 season. Final name change approval by the City of Jacksonville and the Jacksonville Jaguars is expected soon.

Please call us at one of the numbers below. We’ll be happy to answer any questions.

  • For personal and mortgage accounts: 1.888.882.3837
  • For business accounts: 1.866.371.3831
  • For commercial real estate: 1.800.638.2278
  • For commercial finance: 1.866.650.8795