Your safety is our priority

Our Web Safety Guarantee adds an extra layer of protection to your online security, so you can bank with peace of mind.

Our guarantee provides 100% protection for:

Any funds in your consumer or business deposit accounts that are lost due to unauthorized Online Use or a TIAA Bank mistake.

Fees for late bill payments if your payment doesn’t arrive by the ‘Deliver By’ date shown in the online bill payment calendar; and

Any funds misdirected or not transferred because of a TIAA Bank mistake.

To qualify for coverage, you’ll need to:

  • Ensure you (or your employees) keep your online access credentials to yourself. Do not share them with anyone. If you suspect that your username, password, token, security code and/or PIN have been lost or stolen, change them and contact us immediately. At any time you may ask us to disable your password and issue a new one to you.
  • Report any unauthorized access or suspicious activity on your account immediately.
  • You (or your employees) should never leave your computers or mobile devices unattended while logged in to the TIAA Bank website; always log out completely when finished. To notify TIAA Bank of unauthorized activity, please call Client Solutions or Business Support.

For more information about your responsibilities, please see the online banking service agreement that pertains to you.

Personal Account Terms, Disclosures and Agreements Booklet 
Business Account Terms, Disclosures and Agreements Booklet 

TIAA Bank is a division of TIAA, FSB, an Equal Housing Lender and Member FDIC.