TIAA Bank has partnered with LoanCare, a leading national mortgage servicer, to better support all of your home loan needs.
LoanCare offers all the tools to manage your loan from one streamlined site. Your LoanCare dashboard offers convenient access to everything you need to pay and manage your loan.
Before you can manage your mortgage online with LoanCare, you’ll need to create an account with a new user ID and password.
LoanCare is a national leader in home mortgage servicing, with a reputation for outstanding client service and technical innovation. The company is a unit of Fidelity National Financial, a diversified Fortune 500 financial firm based in Jacksonville, FL.
LoanCare is TIAA Bank’s subservicing partner and is not a debt collection agency. TIAA Bank has partnered with LoanCare to service all of our residential mortgage loans on our behalf. In certain circumstances, federal law requires LoanCare to disclose debt collection information prior to speaking with you. We also provide a similar disclosure in certain customer communications.
There is a seven- to ten-day period following the effective date of the loan transfer for setup and verification of loan information. Once this process is complete, you may register and access your online account. You will also receive a welcome email the day you are able to access your account. To find your new LoanCare loan number, visit the Servicing Transfers page at TIAABank.myloancare.com. Scroll down to the section titled "Find Your New Account Number." Once there, fill out the form using your TIAA Bank loan number and the last four digits of your social security number.
You will need to set up new credentials at TIAABank.myloancare.com. Once you’ve received an email letting you know that it’s time to log in, visit TIAABank.myloancare.com and choose CREATE ACCOUNT in the upper right corner.
While the transfer of servicing of your mortgage loan to LoanCare was accurately reported by TIAA Bank, if you wish to submit a dispute, you may do so directly with the reporting agency or seek to add a comment to your report. Please review the timeframes provided by the credit reporting agency to review the dispute, as the LoanCare reporting may be present before the dispute is reviewed.
Equifax
P. O. Box 740241
Atlanta, GA 30374
1-800-685-1111
Experian
P. O. Box 2002
Allen, TX 75013
1-888-397-3742
TransUnion
P. O. Box 1000
Chester, PA 19022
1-800-916-8800
Yes. Visit TIAABank.myloancare.com, register or login to set up automatic payments or make a one-time payment.
Yes. Visit TIAABank.myloancare.com, register or login to set up automatic payments or make a one-time payment.
You can make your check out to or set your bill pay payee as either LoanCare, LLC or TIAA Bank.
No, we will no longer be accepting payments in our Financial Center locations. Once your loan transfers, we encourage you to visit TIAABank.myloancare.com for payment information, including the option to set up automatic payments or to make one-time payments online.
If you made a payment using the old information after the effective date of the servicing transfer, your payment will still be applied to your account, although the posting of your payment will be delayed. Late fees and/or negative credit reporting will not apply for a 60-calendar day period beginning with the effective date of the transfer.
Register at TIAABank.myloancare.com and visit the Your Mortgage Assistance Plan page for information on your plan. You may also contact the LoanCare Single Point Of Contact (SPOC) team by calling 1-800-909-9525.
If you have not yet submitted a mortgage assistance application, please visit TIAABank.myloancare.com and review the information in the Mortgage Assistance section.
Choose the processing location that is most convenient for you.