Loans with LoanCare
Contact LoanCare for support
Weekdays, 8 a.m. – 10 p.m. (ET) Saturdays, 8 a.m. – 3 p.m. (ET)
If you’ve been notified that your loan has already been transferred to LoanCare, please see their contact information below.
The following contact and payment information applies to loans that have not yet transferred to LoanCare for servicing.
Submit your payment along with your coupon or loan number to the appropriate address below.
If you’re having issues submitting your payment, our experts can help. Contact the Homeowners Solutions Team for assistance. Learn more about our relief programs
If you have concerns regarding any phase of the assistance process that your Relationship Manager was unable to resolve, contact the Homeowners Assistance Review Team.
If you need to upload new insurance policy documents or view individual policy details—including insurance carrier, policy number and coverage amount—you can do so online
Have questions about homeowners insurance? Our experts can help.
Submit a claim to our loss draft department and we’ll get back to you as soon as we can.
If you believe there is an error with the credit bureau reporting of your mortgage, please call or mail us.
To see if you qualify for relief under the Servicemembers Civil Relief Act (SCRA), please mail or fax a copy of your current military duty orders together with a letter explaining your circumstances and requesting protections under the SCRA.
Whether you qualify or not, you can expect to hear from us. If you qualify, we will confirm your benefits to you in writing. If you don’t qualify, we’ll send an explanation noting the reasons you do not qualify.
Mail error notifications, requests for information, qualified written requests or credit/billing disputes to:
If you still need help or can’t find what you’re looking for here, contact us today.
Share with us your questions or comments. Simply provide the relevant information below. Our team is eager to provide the high level of service you deserve.
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We’ve recently partnered with LoanCare, a leading national mortgage servicer, to better support all of your home loan needs. By working with LoanCare, we’re providing a better home loan management and payment experience for our clients.
While all loans will be transferred to LoanCare by March 2021, not all loans will transition at the same time. You’ll receive the specific date of your loan transfer—along with other important information—from TIAA Bank in the mail.
Until then, please continue to use our TIAA Bank client login to access your mortgage.
Once your loan has transferred to LoanCare, you’ll be able to set up online access and payment capabilities at TIAABank.myloancare.com
Until then, please continue to use our TIAA Bank client login to access your mortgage. Please note: Once your loan has transferred, you will still have access to tax documents and other important information through TIAA Bank.
Yes, depending on the method you use to submit your monthly payments.
Recurring ACH or autodraft payments set up through TIAA Bank’s website or mailed to us will transfer to the LoanCare system and will continue to draft as scheduled. Due to the transfer, there may be a five- to seven-day delay in LoanCare’s first draft payment; this will not result in any late charges or negative impacts to your credit.
If you are currently making payments through a third-party service such as bill pay, you will need to update the payee, payment address and loan number. This new information can be found in the letter mailed to you approximately two weeks prior to your scheduled transfer date.
If you regularly submit your payments via mail, you will need to send future payments to:
LoanCare, LLC P.O. Box 37628 Philadelphia, PA 19101-0628
You can contact LoanCare for questions about your loan, or to make a payment.
LoanCare, LLC P.O. Box 37628 Philadelphia, PA 19101-0628 1-844-436-0374 Weekdays, 8 a.m. – 10 p.m. (ET) Saturdays, 8 a.m. – 3 p.m. (ET)