Online Banking Support
How can we help?
Use this guide to find answers to common banking questions. If you need additional assistance, give us call at 1-888-882-3837.
Your account number can be found on any of your print or electronic statements.
View your electronic statement
- Log in to your account
- Go to the ‘Banking’ tab
- Choose Online documents
Choose a statement from the list. Your account number is located at the top of the page.
Routing numbers
- Our routing number: 063092110
- Our wire transfer routing number: 063000225
View your application
- View your status from the application page
- Go to the ‘Return to a saved application’ in the top right hand corner
- Use the security code created when you applied to log in. If you already have a TIAA Bank account with us, use your existing login information.
The application status page will show your account status. If you’ve completed the application, but your account is not yet open, please call us at 1-888-882-3837.
Manage your beneficiaries
- Log in to your account
- Go to the ‘Service’ tab
- Choose ‘Manage your beneficiaries’
From here you can add, remove or update beneficiaries for all of your bank accounts. If you would like information on your current beneficiaries, or if you have additional questions, please call us at 1-888-882-3837.
Provide CD maturity instructions
- Log in to your account
- Go to the ‘Service’ tab
- Choose ‘Provide domestic CD maturity instructions’
Once you complete the online form, we’ll send an email confirming your request. When your CD reaches maturity, we’ll apply your instructions.
To confirm the details of your instructions, please call us at 1-888-882-3837.
Send a wire transfer
- Log in to your account
- Go to the ‘Service’ tab
- Choose ‘Request a wire transfer’
- For transfers to domestic banks, requests must be received by 4 p.m. (ET)
- For transfers to foreign banks, requests must be received by 3:30 p.m. (ET)
- Same-day options are not available on bank holidays or weekends
We recommend printing the form before submitting, so you have a record of the transfer details.
Same-day wire deadlines
If you need assistance, confirmation details or a reference number, please call us at 1-888-882-3837.
Receive a wire transfer
Provide the sending financial institution with the following information:
- Receiving bank: TIAA Bank
- Our wire transfer routing number: 063000225
- Our address: 501 Riverside Ave., Jacksonville, FL 32202
- For credit to: [your name as it appears on your TIAA Bank account]
- Your address: [your address as it appears on your TIAA Bank account]
- Account number: [your account number]
Change your address
- Log in to your account
- Go to the ‘Service’ tab
- Choose ‘Change address’
We’ll send a confirmation email once we’ve received your request. If you need confirmation details or a reference number, please call us at 1-888-882-3837.
View your apy
- Log in to your account
- Go to the ‘Banking’ tab
- Choose ‘Online documents’
Choose a monthly statement from the list. Your APY is located on your statement. If you would like to know the current APY you are earning, please call us at 1-888-882-3837.
Find a copy of your statement
- Log in to your account
- Go to the ‘Banking’ tab
- Choose ‘Online documents’
From there, you can view and print your statements. If you would like for us to send you copies of these items by mail, please call us at 1-888-882-3837.
Verify a deposit
- Log in to your account
- Choose the bank account where the money was deposited
- Review your recent transactions
You’ll be able to view your most recent purchases and deposits. You can verify an older deposit by viewing your past monthly statements or searching your transaction history.
Your security code is designed to provide extra security when conducting sensitive transactions over the phone or online.
Create a new code
- Log in to your account
- Go to the ‘Service’ tab
- Choose ‘Manage your security code’
You can create a new code by completing the form.
If you need to know your current security code, please call us at 1-888-882-3837. Once we’ve verified your identity, we can share your security code hint.
Your account dashboard displays your available and current balances.
If you think your balance isn’t correct or has not been updated to reflect your most recent deposits, please call us at 1-888-882-3837.
Close your account
- Log in to your account
- Go to the ‘Service’ tab
- Choose ‘Close an account’
You can indicate the account you wish to close and can provide instructions for receiving any remaining balance.