Online Banking Support
How can we help?
Use this guide to find answers to common banking questions. If you need additional assistance, give us call at 1-888-882-3837.
Your account number can be found on any of your print or electronic statements.
View your account number online
- Log in to your account
- Select a deposit account from the account summary page
- Expand ‘Show other important account info’ beneath your account drop down to see your account number and routing number
Routing numbers
- TIAA Bank routing number: 063092110
- TIAA Bank wire transfer number: 063000225
Find a copy of your statement
- Log in to your account
- Select the ‘Statements & docs’ button next to your name on the account summary page
From there, you can view and print your statements. If you would like for us to send you copies of these items by mail, please call us at 1-888-882-3837.
View your apy
- Log in to your account
- Select a deposit account from the account summary page
- Expand ‘Show other important account info’ beneath your account drop down to see your last statement APY
Verify a deposit
- Log in to your account
- Choose the bank account where the money was deposited
- Review your recent transactions
You’ll be able to view your most recent purchases and deposits. You can verify an older deposit by viewing your past monthly statements or searching your transaction history.
Your account dashboard displays your available and current balances.
If you think your balance isn’t correct or has not been updated to reflect your most recent deposits, please call us at 1-888-882-3837.
Change your address
- Log in to your account
- Choose the profile icon with your initials in the top right corner
- Select ‘Personal information’
- Follow the steps to save your changes
We’ll send a confirmation email once we’ve received your request. If you need confirmation details or a reference number, please call us at 1-888-882-3837.
Your security code is designed to provide extra security when conducting sensitive transactions over the phone or online.
Create a new code
- Log in to your account
- Go to your actions tab, then within the banking tile select ‘Mange your security code’
You can create a new code by completing the form.
If you need to know your current security code, please call us at 1-888-882-3837. Once we’ve verified your identity, we can share your security code hint.
Manage your beneficiaries
- Log in to your account
- Choose the profile icon with your initials in the top right corner, then select ‘Add/edit beneficiaries’
- From the bank section, select the ‘Manage beneficiaries’ link
OR
- Log in to your account
- Go to your actions tab, then within the all accounts tile choose ‘Add/edit beneficiaries’
- From the bank section, select the ‘Manage beneficiaries’ link
Schedule a one-time payment
- Log in to your account
- Select your bank account from the account summary page
- Choose ‘Pay bills’ in the black menu bar
- Follow the simple steps
OR
- Log in to your account
- Go to your actions tab, then within the move money tile choose ‘Pay bills’
- Follow the simple steps
Make recurring payments
- Log in to your account
- Select your bank account from the account summary page
- Choose ‘Pay bills’ in the black menu bar
- Follow the simple steps
OR
- Log in to your account
- Go to your actions tab, then within the move money tile choose ‘Pay bills’
- Follow the simple steps
View & manage scheduled one-time or recurring payments
- Log in to your account
- Select your bank account from the account summary page
- Choose ‘Pay bills’ in the black menu bar
- Follow the simple steps
OR
- Log in to your account
- Go to your actions tab, then within the move money tile choose ‘Pay bills’
- Follow the simple steps
View 90 days of bill pay history
- Log in to your account
- Select your bank account from the account summary page
- Choose ‘Pay bills’ in the black menu bar
- Follow the simple steps
OR
- Log in to your account
- Go to your actions tab, then within the move money tile choose ‘Pay bills’
- Follow the simple steps
Provide CD maturity instructions
- Log in to your account
- Go to your actions tab, then within the banking tile choose ‘Manage CD maturity instructions’
Once you complete the online form, we’ll send an email confirming your request. When your CD reaches maturity, we’ll apply your instructions.
To confirm the details of your instructions, please call us at 1-888-882-3837.
Send a wire transfer
- Log in to your account
- Go to your actions tab, then within the move money tile choose ‘Send a wire’
- Follow the simple steps
We recommend printing the form before submitting, so you have a record of the transfer details.
Same-day wire deadlines
- For transfers to domestic banks, requests must be received by 4 p.m. (ET)
- For transfers to foreign banks, requests must be received by 3:30 p.m. (ET)
- Same-day options are not available on bank holidays or weekends
If you need assistance, confirmation details or a reference number, please call us at 1-888-882-3837.
Receive a wire transfer
Provide the sending financial institution with the following information:
- Receiving bank: TIAA Bank
- Our wire transfer routing number: 063000225
- Our address: 301 W Bay St., Jacksonville, FL 32202
- For credit to: [your name as it appears on your TIAA Bank account]
- Your address: [your address as it appears on your TIAA Bank account]
- Account number: [your account number]
View your application
- View your status from the application page
- Go to the ‘Return to a saved application’ in the top right hand corner
- Use the security code created when you applied to log in. If you already have a TIAA Bank account with us, use your existing login information.
The application status page will show your account status. If you’ve completed the application, but your account is not yet open, please call us at 1-888-882-3837.
Close your account
- Log in to your account
- Go to your actions tab, then within the banking tile select ‘Close an account’
You can indicate the account you wish to close and can provide instructions for receiving any remaining balance.