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If you’ve been notified that your loan has already moved to LoanCare for servicing, please use their payment and contact information below.
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Choose the processing location that is most convenient for you.
East Coast Center
TIAA Bank P.O. Box 71229 Charlotte, NC 28272-1229West Coast Center
TIAA Bank P.O. Box 79301 City of Industry, CA 91716-9301Overnight
TIAA Bank 301 W. Bay Street Jacksonville, FL 32202You’ll incur no fee when your payment is made on or before the expiration of the grace period. All payments will receive same-day posting, but the cut-off time for same-day processing is 8 p.m. (ET).
Loans with LoanCare
LoanCare, LLC P.O. Box 37628 Philadelphia, PA 19101-0628
Overnight
LoanCare, LLC 3637 Sentara Way Virginia Beach, VA 23452Loans still with TIAA Bank
Choose the processing location that is most convenient for you.
East Coast Center
TIAA Bank P.O. Box 71229 Charlotte, NC 28272-1229West Coast Center
TIAA Bank P.O. Box 79301 City of Industry, CA 91716-9301Overnight
TIAA Bank 301 W. Bay Street Jacksonville, FL 32202
We’ve recently partnered with LoanCare, a leading national mortgage servicer, to better support all of your home loan needs. By working with LoanCare, we’re providing a better home loan management and payment experience for our clients.
While all loans will be transferred to LoanCare by March 2021, not all loans will transition at the same time. You’ll receive the specific date of your loan transfer—along with other important information—from TIAA Bank in the mail.
Until then, please continue to use our TIAA Bank client login to access your mortgage.
Once your loan has transferred to LoanCare, you’ll be able to set up online access and payment capabilities at TIAABank.myloancare.com
Until then, please continue to use our TIAA Bank client login to access your mortgage. Please note: Once your loan has transferred, you will still have access to tax documents and other important information through TIAA Bank.
Yes, depending on the method you use to submit your monthly payments.
Autopay
Recurring ACH or autodraft payments set up through TIAA Bank’s website or mailed to us will transfer to the LoanCare system and will continue to draft as scheduled. Due to the transfer, there may be a five- to seven-day delay in LoanCare’s first draft payment; this will not result in any late charges or negative impacts to your credit.
Third party
If you are currently making payments through a third-party service such as bill pay, you will need to update the payee, payment address and loan number. This new information can be found in the letter mailed to you approximately two weeks prior to your scheduled transfer date.
If you regularly submit your payments via mail, you will need to send future payments to:
LoanCare, LLC P.O. Box 37628 Philadelphia, PA 19101-0628
You can contact LoanCare for questions about your loan, or to make a payment.
LoanCare, LLC P.O. Box 37628 Philadelphia, PA 19101-0628 1-844-436-0374 Weekdays, 8 a.m. – 10 p.m. (ET) Saturdays, 8 a.m. – 3 p.m. (ET)