Make a payment

Has your loan been transferred?

If you’ve been notified that your loan has already moved to LoanCare for servicing, please use their payment and contact information below.

Loans with LoanCare

Pay online

Visit LoanCare

Pay by phone

 1-844-436-0374

Send a check

Address details

Loans still with TIAA Bank

Pay online

 

Make a payment

Pay by phone

 1-800-669-9721

Send a check

Address details

We’re here for you

If you still need help or can’t find what you’re looking for here, contact us today.

Email us

Use our secure email form to contact a support specialist.

Send now 

Call us

Get in touch with a live person for help with all of your lending needs.

 1-888-882-3837

Weekdays, 8 a.m. – 9 p.m. (ET)

Tweet us

Our support specialists are also available to you on Twitter.

@TIAABankHelp

We look forward to hearing from you

Share with us your questions or comments. Simply provide the relevant information below. Our team is eager to provide the high level of service you deserve.

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Choose the processing location that is most convenient for you.

East Coast Center
TIAA Bank P.O. Box 71229 Charlotte, NC 2‌8272-1229
West Coast Center
TIAA Bank P.O. Box 79301 City of Industry, CA 9‌1716-9301
Overnight
TIAA Bank 301 W. Bay Street Jacksonville, FL 32202

You’ll incur no fee when your payment is made on or before the expiration of the grace period. All payments will receive same-day posting, but the cut-off time for same-day processing is 8 p.m. (ET).

Pay online now

Loans with LoanCare

LoanCare, LLC P.O. Box 37628 Philadelphia, PA 19101-0628

Overnight
LoanCare, LLC 3637 Sentara Way Virginia Beach, VA 23452

Loans still with TIAA Bank

Choose the processing location that is most convenient for you.

East Coast Center
TIAA Bank P.O. Box 71229 Charlotte, NC 2‌8272-1229
West Coast Center
TIAA Bank P.O. Box 79301 City of Industry, CA 9‌1716-9301
Overnight
TIAA Bank 301 W. Bay Street Jacksonville, FL 32202
LoanCare logo

We’ve recently partnered with LoanCare, a leading national mortgage servicer, to better support all of your home loan needs. By working with LoanCare, we’re providing a better home loan management and payment experience for our clients.

While all loans will be transferred to LoanCare by March 2021, not all loans will transition at the same time. You’ll receive the specific date of your loan transfer—along with other important information—from TIAA Bank in the mail.

Until then, please continue to use our TIAA Bank client login to access your mortgage.

Once your loan has transferred to LoanCare, you’ll be able to set up online access and payment capabilities at TIAABank.myloancare.com 

Until then, please continue to use our TIAA Bank client login to access your mortgage. Please note: Once your loan has transferred, you will still have access to tax documents and other important information through TIAA Bank.

Yes, depending on the method you use to submit your monthly payments.

Autopay

Recurring ACH or autodraft payments set up through TIAA Bank’s website or mailed to us will transfer to the LoanCare system and will continue to draft as scheduled. Due to the transfer, there may be a five- to seven-day delay in LoanCare’s first draft payment; this will not result in any late charges or negative impacts to your credit.

Third party

If you are currently making payments through a third-party service such as bill pay, you will need to update the payee, payment address and loan number. This new information can be found in the letter mailed to you approximately two weeks prior to your scheduled transfer date.

Mail

If you regularly submit your payments via mail, you will need to send future payments to:

LoanCare, LLC P.O. Box 37628 Philadelphia, PA 19101-0628

You can contact LoanCare for questions about your loan, or to make a payment.

LoanCare, LLC P.O. Box 37628 Philadelphia, PA 19101-0628  1-844-436-0374 Weekdays, 8 a.m. – 10 p.m. (ET) Saturdays, 8 a.m. – 3 p.m. (ET)

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