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Has your loan been transferred?
If you’ve been notified that your loan has already moved to LoanCare for servicing, please use their payment and contact information below.
If you’ve been notified that your loan has already moved to LoanCare for servicing, please use their payment and contact information below.
If you still need help or can’t find what you’re looking for here, contact us today.
Get in touch with a live person for help with all of your lending needs.
Weekdays, 8 a.m. – 9 p.m. (ET)
Share with us your questions or comments. Simply provide the relevant information below. Our team is eager to provide the high level of service you deserve.
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Choose the processing location that is most convenient for you.
You’ll incur no fee when your payment is made on or before the expiration of the grace period. All payments will receive same-day posting, but the cut-off time for same-day processing is 8 p.m. (ET).
LoanCare, LLC P.O. Box 37628 Philadelphia, PA 19101-0628
Choose the processing location that is most convenient for you.
We’ve recently partnered with LoanCare, a leading national mortgage servicer, to better support all of your home loan needs. By working with LoanCare, we’re providing a better home loan management and payment experience for our clients.
While all loans will be transferred to LoanCare by March 2021, not all loans will transition at the same time. You’ll receive the specific date of your loan transfer—along with other important information—from TIAA Bank in the mail.
Until then, please continue to use our TIAA Bank client login to access your mortgage.
Once your loan has transferred to LoanCare, you’ll be able to set up online access and payment capabilities at TIAABank.myloancare.com
Until then, please continue to use our TIAA Bank client login to access your mortgage. Please note: Once your loan has transferred, you will still have access to tax documents and other important information through TIAA Bank.
Yes, depending on the method you use to submit your monthly payments.
Recurring ACH or autodraft payments set up through TIAA Bank’s website or mailed to us will transfer to the LoanCare system and will continue to draft as scheduled. Due to the transfer, there may be a five- to seven-day delay in LoanCare’s first draft payment; this will not result in any late charges or negative impacts to your credit.
If you are currently making payments through a third-party service such as bill pay, you will need to update the payee, payment address and loan number. This new information can be found in the letter mailed to you approximately two weeks prior to your scheduled transfer date.
If you regularly submit your payments via mail, you will need to send future payments to:
LoanCare, LLC P.O. Box 37628 Philadelphia, PA 19101-0628
You can contact LoanCare for questions about your loan, or to make a payment.
LoanCare, LLC P.O. Box 37628 Philadelphia, PA 19101-0628 1-844-436-0374 Weekdays, 8 a.m. – 10 p.m. (ET) Saturdays, 8 a.m. – 3 p.m. (ET)