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Has your loan been transferred?

If you’ve been notified that your loan has already moved to LoanCare for servicing, please use their payment and contact information below.

Loans with LoanCare

Pay online

Visit LoanCare

Pay by phone

 1-844-436-0374

Send a check

Address details

Loans still with TIAA Bank

Pay online

 

Make a payment

Pay by phone

 1-800-669-9721

Send a check

Address details

We look forward to hearing from you

Share with us your questions or comments. Simply provide the relevant information below. Our team is eager to provide the high level of service you deserve.

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Choose the processing location that is most convenient for you.

East Coast Center
TIAA Bank P.O. Box 71229 Charlotte, NC 2‌8272-1229
West Coast Center
TIAA Bank P.O. Box 79301 City of Industry, CA 9‌1716-9301
Overnight
TIAA Bank 301 W. Bay Street Jacksonville, FL 32202

You’ll incur no fee when your payment is made on or before the expiration of the grace period. All payments will receive same-day posting, but the cut-off time for same-day processing is 8 p.m. (ET).

Pay online now

Loans with LoanCare

Choose the processing location that is most convenient for you.

EAST COAST CENTER
LoanCare, LLC P.O. Box 37628 Philadelphia, PA 19101-0628
WEST COAST CENTER
LoanCare, LLC P.O. Box 60509 City of Industry, CA 91716-0509
Overnight
LoanCare, LLC 3637 Sentara Way Virginia Beach, VA 23452

Loans still with TIAA Bank

Main Address
TIAA Bank P.O. Box 71229 Charlotte, NC 2‌8272-1229
Overnight
TIAA Bank 301 W. Bay Street Jacksonville, FL 32202