Getting started

Assistance when you need it

To begin the payment assistance process, you’ll need to complete the appropriate paperwork. Please provide the following documents by secure online upload or via fax.

Note: For any additional qualifying income such as alimony or child support, please provide a copy of the agreement that lists the amount, period of time it is to be received and proof of payments.


Short sales/mortgage releases

Please also provide the following if a short sale or mortgage release is being sought:

  • Listing agreement
  • Sales contract and MLS Listing (only needed for Short Sales)
  • Closing Disclosure (only needed for Short Sales)
Your form submission options


Submit your request to 1-855-758-6771. After your fax has been sent, call our Homeowner Solutions Team at 1-800-669-7724 to discuss the potential options available to you.


TIAA Bank 301 W. Bay Street Jacksonville, FL 32202