Making banking even better for you

This summer, TIAA Direct and EverBank will come together under our new name, TIAA Bank. This is an exciting time to be a customer, as we'll be uniting the very best of our two bank divisions to serve you even better.

Keeping You Informed

Welcome to the TIAA Direct client information hub

We're working carefully to bring together TIAA Direct and EverBank under our new name, TIAA Bank. You should expect this transition to be completed in June. In the meantime, here's the information you should know about banking with us right now.

  • Please continue to bank just as you currently do - online, by mobile and by phone.
  • Use your same checks and debit cards.
  • We'll be communicating with you along the way so you'll always know what's happening as we get ready to serve you as TIAA Bank.

Watch your mail.

Take a moment to preview our Guide to Banking with TIAA Bank, as well as the Terms and Conditions, both of which will be mailed to you mid-May.

STARTING JUNE 18

Enhanced online capabilities

People Pay makes it easy, quick and convenient to pay people directly anytime—right from a smart phone or computer. With a few clicks, you’ll be able to pay anyone, no matter where they bank, via a text message or email. People Pay works right from your mobile banking app or from online banking. There is no cost for senders or recipients.

In addition to depositing a check through your mobile device, you’ll be able to make a deposit directly through online banking simply by scanning your check.

At TIAABank.com, you’ll have more self-service features available to you. Go to the Service tab and select from a variety of options, including account services, such as initiating a wire transfer and account maintenance tasks, such as updating beneficiaries.

Start tracking account activity and finances with customized email alerts for:

  • Upcoming CD maturities
  • Current and available account balances
  • Transaction posting
  • Withdrawal postingg
  • Credit card payment processed/failed
  • Change in debit card status
  • Debit card transaction equal to or more than a specified amount
  • International or out-of-state debit card transaction

Go to the Service tab and select Manage Alerts to set up alerts beginning June 18.

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Building on TIAA's rich history

Take a minute to find out more about TIAA's 100-year history and the shared company values that helped to drive EverBank and TIAA together.

Looking Forward

A better bank is dawning

Our new combined bank will be an integral part of TIAA's Retail Financial Services business and significantly enhances our ability to serve you with high-value lending, savings, cash-management and investment solutions through every stage of your life.

Putting you first

Very little will change about how you bank with us right now. If there are any changes that impact you, we'll notify you well in advance.

Our commitment

You'll continue to have a banking partner committed to delivering outstanding service and innovative banking solutions.

More opportunities

As we integrate EverBank into the TIAA family, we're excited to be able to draw on their popular suite of financial solutions to help our clients achieve success.

Keeping you informed, every step of the way.

Visit us from time to time for the latest TIAA Bank news and updates.

Since its founding more than 20 years ago, EverBank has forged a reputation as a bank unlike any other - committed to being an innovator in online banking and always striving for new ways to support the success of the individuals, families and businesses it serves. We believe that integrating EverBank into the TIAA family will enable us to significantly enhance our ability to serve you - and bring you high-value lending, savings, cash management and investment solutions.

By creating a company that offers a greater array of banking, lending and investing services for consumer, commercial and institutional clients, TIAA Bank will be better positioned to meet your financial needs at all life stages. Like TIAA, EverBank puts its clients first - delivering superior customer service, and convenience through channels such as digital and mobile.

Our bank's legal name is TIAA, FSB. FSB is an acronym for Federal Savings Bank. This summer, we will make the transition from TIAA Direct to our new brand name, TIAA Bank. As part of this change, we will introduce you to an enhanced new web experience, and you will begin to see our name in other various client communications, including mail, email and online.

Yes. You can continue to use your same checks, even after our name changes to TIAA Bank. Then, when your current supply of checks runs out, simply reorder and your new checks will have the TIAA Bank name and logo.

No. Your account number will be modified. The first digits of your current number will be dropped so that it is just 10 digits in length. For example, if your current account number is 123456789012, your updated account number will be 3456789012.

You will receive a new TIAA Bank debit card to replace your TIAA Direct card in late May or early June.

Follow the instructions for activating and using your new card once you receive it. Provide new card information to any company authorized to deduct an automatic payment from your card.

We'll have a new URL, TIAABank.com, come mid-June. You'll continue to use your same sign on credentials. Additional information about online banking, bill pay and mobile banking will be provided in the guide to banking with TIAA Bank that will be mailed in mid-May.

Yes, for your data to transfer smoothly when we update our online banking system, you will need to modify your Quicken settings. We will provide specific step-by-step instructions on this Client Information Hub during the first week of June.

Please note that you will need to take some actions prior to June 15 at TIAADirect.com. Then, you will need to make a few last modifications at TIAABank.com beginning on June 18. Please check back for detailed instructions.

You're welcome to call our Transition Service Line at 1-844-505-0770.