We’re here for you
If you’ve been directly impacted by the coronavirus and would like to discuss what hardship options are available to you—please contact the appropriate TIAA Bank group.
How we’re supporting you
We’re taking steps to ensure that our clients have increased access to the funds they need right now. TIAA Bank is waiving fees for wire transfers, ATM transactions, insufficient funds, and late credit card payments. We’re also increasing limits on debit and cash withdrawals, and allowing credit card customers to skip a monthly payment without penalty.
If you’re expecting to receive an Economic Impact Payment (also known as a stimulus payment) by direct deposit, you may quickly and easily confirm if it’s been received by logging into your account or through the TIAA mobile app. Visit the IRS website to learn more about Economic Impact Payments and eligibility guidelines.
Protect yourself from an increasing number of COVID-19 scams
If you’re experiencing financial hardship because you’ve lost work, are ill, or are caring for a sick family member due to COVID-19 and have concerns about making payments, please know that help may be available in the form of temporary payment forbearance. This means that TIAA Bank will pause your monthly mortgage payments for a specific period of time. Those payments will be made up at a later date. Taking a forbearance on your mortgage won't affect your credit and no late fees will be applied to your account. TIAA Bank is also putting a pause on foreclosures through May 17th.
Are you in need of payment support or already in forbearance? Find out more about your options.
Our Chief Banking Officer John Pataky shares some helpful words from his home office
If you have a home loan in process, rest assured that your loan expert will continue to provide a steady stream of updates. Rate locks on refinance loans will automatically be extended from 60 to 90 days. Because of current circumstances small delays may occur, but we’ll keep you updated each and every step of the way—and ensure a safer process as we work toward closing.
Our Chief Banking Officer John Pataky shares some helpful words from his home office
If you’re currently buying a new home or selling your existing one, there are ways to help protect yourself as you move forward.
As you may know, the passage of the CARES Act created the Paycheck Protection Program (PPP) and also expanded the Economic Injury Disaster Loan Program (EIDLP) to help provide financial relief to small businesses and their employees.
Thankfully, an additional $310 billion of PPP funding has been approved as part of the Paycheck Protection Program Increase Act, meaning all eligible and interested businesses that have not already submitted an application should do so as soon as possible. There is a significant need and demand for these loans, which are available on a first-come, first-served basis only. The initial round of PPP funds was exhausted in just two weeks.
All small businesses can visit the SBA website to learn more about the program, including a directory of all approved PPP lenders.
Of course, any TIAA Bank business client who has experienced hardship related to COVID-19 should contact their Relationship Manager to discuss fee waivers on associated deposit accounts.
If you’ve experienced hardship related to COVID-19, please contact Client Servicing at 1-800-638-2278, option 3, to discuss loan payment assistance that may be available.
If you’re experiencing financial hardship related to COVID-19 and have concerns about making payments, please know that help may be available in the form of payment deferrals. We have simplified procedures to speed up the account modification process and there will be no impact to the credit bureau report of your business.
For our consumer banking clients
We’re taking steps to ensure that our clients have increased access to the funds they need right now. TIAA Bank is waiving fees for wire transfers, ATM transactions, insufficient funds, and late credit card payments. We’re also increasing limits on debit and cash withdrawals, and allowing credit card customers to skip a monthly payment without penalty.
If you’re expecting to receive an Economic Impact Payment (also known as a stimulus payment) by direct deposit, you may quickly and easily confirm if it’s been received by logging into your account or through the TIAA mobile app. Visit the IRS website to learn more about Economic Impact Payments and eligibility guidelines.
Protect yourself from an increasing number of COVID-19 scams
For our mortgage clients
If you’re experiencing financial hardship because you’ve lost work, are ill, or are caring for a sick family member due to COVID-19 and have concerns about making payments, please know that help may be available in the form of temporary payment forbearance. This means that TIAA Bank will pause your monthly mortgage payments for a specific period of time. Those payments will be made up at a later date. Taking a forbearance on your mortgage won't affect your credit and no late fees will be applied to your account. TIAA Bank is also putting a pause on foreclosures through May 17th.
Are you in need of payment support or already in forbearance? Find out more about your options.
Our Chief Banking Officer John Pataky shares some helpful words from his home office
For home loans in process
If you have a home loan in process, rest assured that your loan expert will continue to provide a steady stream of updates. Rate locks on refinance loans will automatically be extended from 60 to 90 days. Because of current circumstances small delays may occur, but we’ll keep you updated each and every step of the way—and ensure a safer process as we work toward closing.
Our Chief Banking Officer John Pataky shares some helpful words from his home office
If you’re currently buying a new home or selling your existing one, there are ways to help protect yourself as you move forward.
For our business banking and small business clients
As you may know, the passage of the CARES Act created the Paycheck Protection Program (PPP) and also expanded the Economic Injury Disaster Loan Program (EIDLP) to help provide financial relief to small businesses and their employees.
Thankfully, an additional $310 billion of PPP funding has been approved as part of the Paycheck Protection Program Increase Act, meaning all eligible and interested businesses that have not already submitted an application should do so as soon as possible. There is a significant need and demand for these loans, which are available on a first-come, first-served basis only. The initial round of PPP funds was exhausted in just two weeks.
All small businesses can visit the SBA website to learn more about the program, including a directory of all approved PPP lenders.
Of course, any TIAA Bank business client who has experienced hardship related to COVID-19 should contact their Relationship Manager to discuss fee waivers on associated deposit accounts.
For our commercial real estate clients
If you’ve experienced hardship related to COVID-19, please contact Client Servicing at 1-800-638-2278, option 3, to discuss loan payment assistance that may be available.
For our equipment finance clients
If you’re experiencing financial hardship related to COVID-19 and have concerns about making payments, please know that help may be available in the form of payment deferrals. We have simplified procedures to speed up the account modification process and there will be no impact to the credit bureau report of your business.