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We’re pleased to be a direct provider of Trusteer Rapport, a leading software solution that will button up the security of your computer when banking with us online.
Discover the full range of trusted security measures we employ so that you can bank with peace of mind.
In today’s online world, it’s vital that you have the tools and take the necessary steps to keep your information safe and secure. And we’re here to help.
Your financial information is one of the most important things you can keep secure, and our goal is to provide the protection you need to bank with confidence. Client security is our top priority, and every associate is held to strict privacy and information security rules.
Our website and app use strong encryption technology to protect your username, password and personal account information. To ensure you are on a web page with encryption, look for “https://” and a lock symbol in your web browser.
We monitor data in order to detect fraud and unauthorized use. If we notice suspicious activity on your account, we may contact you by phone, text, email or mail to confirm you have authorized that purchase.
Our Web Safety Guarantee provides protection for certain lost or misdirected funds and bill payment fees. See full guarantee coverage details
We believe we are defined by how we behave and never compromise the integrity and high ethical standards we expect from our associates. You can rest assured that we have policies and procedures in place regarding the way we expect associates to protect your confidential information (including your account and personal information), as well as guidelines to restrict how we use and share information for certain processes and transactions.
We’ve instituted policies, procedures, associate training and communication programs designed for the purpose of protecting your information. The following are some examples of how we protect your information:
Those who become victimized by identity theft often face significant personal stress and the potential for financial loss. For our clients with a TIAA Bank debit card, if you ever become a victim of identity theft, you may qualify for up to $1,000 in reimbursement coverage for certain identity theft-related expenses.
Certain terms, conditions and exclusions apply. For further details, please refer to our Guide to Benefits
We’re pleased to be a direct provider of Trusteer Rapport, a leading software solution that will button up the security of your computer when banking with us online.
When it comes to online banking security, our goal is to make sure your business is covered at every contact point. We utilize a multi-layered approach to help protect you against fraud and identity theft, and to make sure our own systems are just as secure.
Our Business Online Banking secure banking platform provides multiple security features, including strong encryption technologies, account number masking and authentication methods that can help prevent cross-site scripting (hacking).
We’ve added an extra layer of security to your account login experience with a two-factor authentication feature, which can help stop unauthorized access to your account. We will employ this security measure at times when our system detects a potential threat. This feature utilizes two different components to log in—a password and a token or authentication code. For companies using our wire or ACH services two-factor authentication is required at every login.
Using the Business Online Banking platform, you can conveniently issue a stop payment on a single or multiple checks from anywhere with Internet access—24 hours a day, 7 days a week—to help prevent fraud from a lost or stolen checkbook.
Within the Business Online Banking platform, our ACH positive pay service features real-time management, including the ability to update rules for incoming ACH debits, review and return ACH debits that are presented as exceptions, and give instructions for payments and returns.
Also within the Business Online Banking platform, this service allows businesses to upload a ‘checks issued’ file that identifies a check’s routing number, account number, check number, check amount and payee information. If the details don’t match when a check is presented for payment, a list of exceptions will be presented to you within Business Online Banking, allowing for the determination of which checks will be paid or returned.
We can’t emphasize enough how dedicated we are to making sure you trust us with your money. So we let our guarantee do the talking.
There are a variety of things you can do to enhance the protection of your TIAA Bank accounts. Take a look at the ways you can help increase your online and mobile banking security.
Learning and using smart online safety practices can help keep threats of identity theft and fraud at bay. A good place to start is to remember that you should never share your account User ID or Password with anyone, and don’t save your Password in your browser. Here are a few more tips:
Account alerts are a great way to keep track of your finances to detect withdrawals you didn’t authorize or other suspicious account activity. Alerts can help you monitor your account balance and transactions, and inform you of recent changes so you can take action immediately to help avoid fraud or unexpected charges.
Sign up through online banking to receive alerts by email or text message.
Identity theft is a fast-growing crime, and many times it happens before you even realize it. So here are some ways you can take precautions to minimize your risks:
Even if you don’t suspect any unauthorized activity on your account, it’s a good practice to carefully review your credit reports at least once a year. You can request a free annual credit report from each of the three national credit reporting agencies. You can request all three reports at once, or space them out throughout the year.
There are a variety of ways you can lessen the risks of fraud when using your computers and laptops. Remember, the best offense is a good defense when it comes to your online financial security.
More and more, we are all handling sensitive personal and financial information on our mobile phones. While it may be a convenient way to accomplish daily tasks, it’s also another avenue for scammers and fraudsters to try and steal your information and/or identity. So, it’s imperative that you remember to apply the following security measures to your mobile life:
Fraud schemes are on the rise, and scammers have been known to use a variety of different methods to try to obtain personal information, including the use of emails and telephone calls. Here are a few tips to help you protect your personal information from telephone or email phishing scams:
We employ a variety of security measures to help keep your business information secure. But there are some things you can do as well to further enhance your company’s safety online. Take a look at the following tips and actions you can take.
Business email compromise or BEC is a sophisticated email scam in which the fraudster compromises legitimate business email accounts through social engineering or computer intrusion techniques (such as malware) for the end goal of stealing money and/or sensitive information. Learn the steps to prevent it
Know the risks and be aware of the common schemes, so you can take the necessary measures to guard against them.
One way to keep your information secure is to be proactive and protect yourself with smart technology and safe practices. Use these tools and tips to help fend off security threats before they happen.
We’re pleased to be a direct provider of Trusteer Rapport, a leading software solution that will button up the security of your computer when banking with us online.
We’ve added an extra layer of security to your account login experience with a two-factor authentication feature, which can help stop unauthorized access to your account. We will employ this security feature at times when our system detects a potential threat. You also have the option to enable two-factor authentication every time you log in.
With two-factor authentication, you will use two different components to log in to your account—your password and a temporary identification code sent via text or phone call. This makes two-factor authentication a more effective way to secure your account access rather than just using a password alone, and it makes it more difficult for criminals to access your accounts.
Keeps tabs on your account with real-time email and text alerts. Choose the ones you find helpful, and we’ll send you alert notifications when something is happening with your account such as upcoming payments, unusual spending or withdrawals. You can change your preferences at any time.
Enrolling in paperless statements is a quick and easy way to enhance your financial security. Your sensitive financial information will be no longer be sent through the mail, which can help reduce the chances of identity theft from stolen paper documents. Enroll today to start securely viewing your documents online.
We’re committed to protecting you. Enjoy full control of your finances through the convenience of our safe and secure online banking platform.
The same security measures we apply to your online banking experience, extends to our mobile apps as well.
TIAA Bank is dedicated to providing you with a high level of security and privacy when it comes to your personal and financial information. Take a look at the detailed description of our online privacy practices below to see how we collect and share data. If you have additional questions regarding the privacy of your personal information, contact us.
This notice describes the privacy practices of TIAA Bank and its subsidiaries and applies to anyone who visits our website. It explains how we may collect information from you digitally and how we protect and use that information.
The TIAA, FSB Consumer Privacy Notice governs how we can use information you provide us. The notice includes the reasons financial companies can share their customers’ personal information, the reasons we choose to share and whether you can limit this sharing.
If you have questions or concerns about your financial privacy, call us today.
We’re pleased to be a direct provider of Trusteer Rapport, a leading software solution that will button up the security of your computer when banking with us online.
Use these helpful resources to get in touch or learn more ways to you can keep your information safe and secure.
Report lost or stolen items immediately.
Checks: 1-888-882-3837 Debit cards: 1-888-882-3837 Credit cards: 1-800-738-2615If you’ve been a victim of ID theft, download our resolution checklist
Periodically reviewing your credit report can help you catch signs of identity theft and fraud. Request a free credit report from one or all of the national credit reporting agencies.
See what the federal government is doing to protect your financial identity and privacy.
Those who become victimized by identity theft often face significant personal stress and the potential for financial loss. For our clients with a TIAA Bank debit card, if you ever become a victim of identity theft, you may qualify for up to $1,000 in reimbursement coverage for certain identity theft-related expenses.
Certain terms, conditions and exclusions apply. For further details, please refer to our Guide to Benefits