Natural Disaster Relief

We’re here for you

During a natural disaster, your well-being is our primary concern. Rest assured we are only a phone call away should you need to reach us about your account, require credit card or mortgage payment relief, or need help accessing additional funds from your account. In times like this, the safety of you and your family takes precedence, and we’re here to help.

Disaster relief measures

For our clients in the impacted areas, the following support measures are available to you:

Increased debit ATM withdrawal limits. We know you may need ready access to your money.
Waived banking fees. No late payment or cash advance fees on your credit card, plus, we’ll refund any debit third-party ATM fees. Find an ATM near you
No wire transfer fees. Wire money without incurring a fee. View wire instructions

Should you require help with your mortgage, or if you’re having difficulty making an on-time payment, please call 1-888-882-3837.

Due to the damage caused by wildfires, some ATMs and home lending locations in California may be affected or unavailable for a period of time. For clients impacted in this state, rest assured you may use any available ATM, and we will refund any fees you incur.

Due to impacts from Hurricane Michael, some ATMs and home lending locations in the South and Gulf Coast regions may be impacted or unavailable for a period of time. For our clients in these areas, rest assured you may use any available ATM, and we will refund any fees you incur.

Mobile access to your money

Remember, with our mobile app you can access your accounts from nearly anywhere. Download it today so you may continue to keep up with your account balance, transfer funds or send money.